Stun

The staff is seriously understaffed, waited for a long time, and the system crashed during this period, almost missed my flight! The shuttle bus also took a long time, the staff was very lazy, strongly suggest that the rental company cancels their cooperation with them! Bad review, do not choose this company!

Yes, I wish I could have the same deal and experience for my immediate trip.

Yes, yes, yes...

Routes will charge you less during booking but will recoup their charges by having to book a mandatory liability insurance. When other rental companies will include all necessity mandatory requirement all inclusive during booking.

Rental place took forever to get to, took a long time once there, staff was NOT customer service oriented and car didn’t have working A/C! Will never used them again.

It is totally unacceptable and unreasonable to have people first be taken by the "rental car" bus to all other car rentals and then be told to take another shuttle to get to Routes. The time involved is excessive and you are not informed about this before hand. I had to wait in line at the other counters to be told to go outside and take another shuttle van to your location.