This is my second time using their service. They have three to five staff members, all very busy, but the efficiency is quite good. Initially, they told me I could upgrade the car for 10 pounds off today ----- I firmly declined! Then they recommended additional insurance, 'No thanks.' I booked a Hyundai i20, but they gave me a Honda JAZZ instead (honestly, I hope this isn't the upgraded car they wanted to offer). Inspecting the car, the staff was very familiar with it and quickly pointed out the existing damages, some of which I hadn't even noticed.

Extremely unreliable rental company. I chose their Mondeo wagon from Zuzuche because it was cheap. When picking up the car, the staff gave me a rental contract to sign three times, one of which was a clause stating that if I received any traffic fines during the rental period, they would charge an additional £84. This was not mentioned when booking online, but I was made to sign it at pick-up. Although I was displeased, I had no choice but to comply. As expected, shortly after returning home, I received a bank charge of over 800 yuan. The rental company emailed me saying I had a traffic fine in Bath, instructing me to pay it on the Bath traffic department website. It was difficult to access the site (blocked in China), but when I finally did, it had photos and videos of the alleged violation. I saw a no-entry sign and turned away (the video deceptively cut out the part where I turned away). I filed an appeal on this site, requesting a review of the video in its entirety. Two days later, the Bath traffic department canceled the fine. However, GREEN MOTION informed me they would not refund the £84 charge and suggested I reclaim it from the issuing department! Because of a UK department's mistake, I'm being penalized by this rental company. Outrageous! I logically raised a dispute with them, and it's been sixteen days without any response. In two words: GREEN MOTION is a scam! I recommend Zuzuche to delist this company for blatantly exploiting Chinese customers.

It started off well, but the communication became poor later on. The staff's attitude was okay during pickup, but the guy's attitude during return was terrible. No one attended to you at the counter, which is hard to believe considering this is the service standard in the UK.

The location is too far from the airport, and I had to pay an extra 5 dollars. The staff were trying to upsell and persuade me in various ways. Fortunately, I've rented cars several times before, so I wasn't misled.

The store is at the Holiday Inn Heathrow Airport. They switched the car I originally booked and wanted to charge an upgrade fee. This feels like a rip-off, very unpleasant experience. I will not rent from this company again.