Professional service, convenient, and high cost performance.

Waited in line for 10 minutes, no insurance upsell.

I didn't buy extra insurance because the counter staff had a cold attitude and didn't say much. They just handed me the keys without showing me to the car. Fortunately, the staff at the rental company next door were very helpful. I initially just asked about daytime running lights, but they enthusiastically showed me how to use all the lights and where to open the trunk and refuel. When returning the car, the counter staff still had the same cold attitude, but the person who inspected the car provided excellent service.

Alamo's prices are very reasonable and the counter service is very patient.

It was my first time renting a car overseas and I had a genuinely good experience with Alamo. I initially reserved a Ford Fusion, a large car for 4 people. Perhaps they saw we had more luggage, or maybe they didn’t have our reserved model. Either way, they upgraded us for free to a Dodge 7-seater MPV. It was a new car, with only over 1100 km on it. As a result, our trip in Vancouver was very smooth and enjoyable. Alamo definitely deserves 5 stars!