I hope for consistency and keeping promises.

Had to wait in line a bit to pick up the car. Despite the language barrier, communication went smoothly with Google Translate.

Picking up and dropping off the car was very convenient! The car was great too!

Pickup and drop-off are both very convenient

Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.