Very responsible, no need to queue, ample car availability

As an international car rental company, their service should be more global. Their only response to customer requests is: NO, which is very frustrating. They lack empathy and understanding. If someone was alone in a foreign country and everyone just said NO to them, how would that person feel?

The staff are very friendly, the car is new and performs well. The shuttle service to and from the airport is more convenient compared to picking up the car in the terminal building.

Arrived early and called CARO, someone arrived to pick us up. The staff were very helpful during the rental process, and the return took less than 5 minutes.

Very trustworthy and punctual in picking us up from the airport. The car was very new, with only 5,000 kilometers on it, and performed excellently. I didn't expect it to be this good when I booked.