Very responsible, no need to queue, ample car availability

They upgraded the booked Mercedes C-Class station wagon to a diesel Touareg 3.0L with real-time GPS free of charge. It was a new car with only 1200 kilometers on it. Solved our luggage issue. The service was attentive, and they introduced us to famous German attractions.

The car was fantastic. We booked a C-class wagon but got an upgrade to a JEEP Grand Cherokee Diesel with only 5000 kilometers on it. My husband had an amazing time driving it in Switzerland. However, we're not sure how long the pre-authorization takes to be refunded. It took a bit of time to pick up and return the car since there was no counter, but everything else was great.

Very satisfied. The entire trip went smoothly with no issues with the car. The staff was very friendly and enthusiastic; the only minor drawback was that their English wasn't great, which made communication a bit challenging.

Scheduled for 9:00 but had to wait until after 9:30. The location is quite remote and the navigation couldn't find it during drop-off.