Drove over 4000 kilometers in 7 days: Las Vegas, Grand Canyon, San Francisco, San Diego, Los Angeles

Great car rental company with a third-party Chinese translation service. The service was very attentive and considerate for renters. Excellent!

You can choose any car in the designated area of the parking lot without any staff present.

Picking up and dropping off the car was very convenient and quick, and there weren't too many people. However, after returning the car, a charge was made to my credit card. After checking with the bank, I found out it might be for using toll highways. But there was no information or notification about this charge, it just appeared out of nowhere. They should inform us about the reason, provide the detailed bill, and then give us a receipt or invoice!

Overall, it's quite convenient, and the procedures are not very complicated. However, I intended to use the self-service machines in the lobby, but both times at the final step, it said I needed to go to the counter, wasting a lot of time. The self-service machines are also quite slow and require a lot of input, making it cumbersome.

I had already checked in online, but had to do it again at the pick up. Waste of time doing it twice!

It was good