Fast and efficient service with a warm and friendly attitude. We arrived almost 3 hours early and were able to temporarily store our luggage at the store. They balance principles with a human touch. The frozen credit card amount was released just 8 hours after returning the car, which is a practice worth learning for other rental companies.
We booked a Passat because we had a lot of luggage and there were five of us, but ended up with an Arteon station wagon instead. The trunk space was still decent—just enough to fit our luggage, including two 25-inch suitcases.
The company's office is along the main road, but there is another car rental company on the same road, so we initially went to the wrong place. The queue moved quickly, and the rental process was efficient with no extra insurance upsell. We picked up the keys and self-collected the car, which was an Audi A5. As a two-door car, the back seats were not easy to access, but it had built-in navigation which was very helpful. Overall, it was a great experience.
About QEEQ:10.0/10
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