I had already purchased full insurance, but they kept recommending an additional ten-euro-per-day insurance. They also suggested upgrading the car model, which I accepted. The car was an older model but in good condition and quite new.
The service abroad was very friendly. Although we encountered multiple issues with the navigation system and ended up using our own phone for directions, the process of picking up and returning the car was very convenient.
The car model was different from what was booked, and the trunk couldn't fit two large suitcases. There was no assistance or simple map provided from the service window to the pick-up point; they just gave verbal instructions in English. Luckily, I speak English, but it still took some time to find it as there were no signs for the company along the way or at the parking garage. When we returned the car, we were told that the deposit pre-authorization was mistakenly charged as a direct payment and that it would be refunded after a week.
Returning the car at Antalya Airport was very quick, just ten minutes, as long as you find the return point. Picking up the car in Izmir was a bit more troublesome, we had to walk a while and even got lost.
Picking up the car in Izmir was quite convenient, just a few minutes' walk. For returning the car in Urgup, I paid extra to have it picked up at the hotel, saving me a trip.
About QEEQ:10.0/10
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