The condition of the car's tires was poor. After picking up the car and driving away, I discovered a leak. By the next day, the tire was completely flat and undrivable. A nearby repair shop found a bulge in the tire, posing a safety risk. It took 30 hours for the rental company to provide a new car after numerous follow-ups with no response.

We waited half an hour beyond the scheduled time to pick up the car. The front desk staff personally escorted us to the car upon our request. The service was good.

I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!

The staff was very professional. They introduced the car's systems in English when we picked up the car. Very satisfied.

Very good