From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 3541263312
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3541263312
logo_img
Reviewed: Sat, Jul 25, 2015
About Enterprise: 2.0 /10
I reserved a car at Lyon train station, but when I arrived, I was told there were no cars available. They gave me two options: 1. Since our plan was to drive to Geneva, Switzerland right after picking up the car, we could take a high-speed train there and pick up the car in Geneva; 2. Stay in Lyon for a day and pick up the car the next day. Since we had already booked a hotel in Geneva and our schedule was tight, we had no other choice but to take the train to Geneva. I am extremely dissatisfied with the Lyon branch's solution. We had flown 12 hours to Paris, took a direct train to Lyon, traveled with a child and heavy luggage, and were exhausted from the journey. Upon arrival, we were told there were no cars and given no effective solution or prior notice. We even had to go to the station ourselves to buy train tickets to Geneva, and we had to contact them ourselves after returning home to get a refund for the related expenses. This is truly unacceptable!!

Relevant Reviews on Enterprise Lyon Part Dieu Train Station

Oliver Penn

View more >
Reviewed: Thu, Oct 28, 2021
About Enterprise: 10.0 /10
Very good
About QEEQ: 10.0 /10

Lauren Margaret

View more >
Reviewed: Tue, Jul 4, 2023
“Lyon-Paris”
About Enterprise: 2.0 /10
I am extremely dissatisfied with this company. I arrived at the Lyon branch to pick up my car on the morning of June 12th. After confirming that my booking was for an automatic car, I went to the 7th floor to get the car. After inspecting the car and signing off on the exterior, I found out it was a manual car. I immediately pointed out that I booked an automatic, which led to over two hours of waiting. First, they said there were no cars available and asked us to go to the counter to see what could be done. Then, they said a car was available but parked at the airport and they hadn't brought it over yet. They asked me to go to the airport with an employee to get the car, which I refused, asking them to bring it over. Initially, they said it would arrive within an hour, but it took more than two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me first. Due to time constraints, we had no choice but to accept it. Later, I realized that the amount on the contract didn't match the amount I booked. Additionally, the staff on-site told me that the insurance I bought through the platform wouldn't count and I needed to buy their full coverage insurance, so I spent another 30 euros on full insurance. Furthermore, because of the delayed car handover, I couldn't return the car at the scheduled time yesterday. I got stuck in heavy traffic in Paris and didn't make it until 9 PM when their office was already closed.

Zenobia Oscar

View more >
Reviewed: Tue, Jul 4, 2023
“Lyon-Paris”
About Enterprise: 2.0 /10
I am extremely dissatisfied with this company. On the morning of June 12th, I went to the Lyon branch to pick up the car. After confirming on-site that I had booked an automatic car, I went to the 7th floor to pick it up. After inspecting the exterior and signing, I realized it was a manual car. I immediately mentioned that I had booked an automatic. What followed was over two hours of waiting. Initially, they said there were no cars available and asked us to check at the counter for a resolution. Later, they said there was a car, but it was at the airport and had not been brought over. When I refused to go to the airport to pick it up, they promised to drive it over within an hour, but it took over two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me. Due to time constraints, I had no choice but to accept it. Later, I found out that the amount on the contract was different from my booking amount. Additionally, the on-site staff told me that the insurance I bought through the platform was not recognized by them and that I had to buy additional insurance for 30 euros to be fully covered. Furthermore, because they delayed the car handover, I couldn't return the car at the originally scheduled time. Due to heavy traffic in Paris, I reached the return location at 9 PM, and they were already closed.

Mag Helin(a)

View more >
Reviewed: Thu, Aug 13, 2015
About Enterprise: 10.0 /10
The staff was very professional. They introduced the car's systems in English when we picked up the car. Very satisfied.
About QEEQ: 10.0 /10

Will Harper

View more >
Reviewed: Sun, Aug 28, 2016
About Enterprise: 10.0 /10
Very good
About QEEQ: 10.0 /10

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
map-big
Planning to rent a car on your next journey? Subscribe to Get $100 coupons for new users!
Know our privacy policy - you can easily unsubscribe any time!