LA Airport, Downtown, Las Vegas, San Diego, Back to LA Airport

Very reliable

Very convenient and friendly. They helped us with our luggage without expecting tips. They even allowed us to place large items (like a golf bag) near the front door. There are also self-service options for the paperwork.

Alamo in Los Angeles is good. I rented a standard car, but it seems the company didn’t have this model, so I ended up choosing a Camry from the full-size options.

It was a very quick process during the pick up as I didn’t need to wait in line for service, everything was done through the computer, I liked the freedom of choosing our car as we were able to spend time looking at the car and deciding which car to pick at our own pace.

Booking was very clear and easy to understand, the price drop didn’t really work for us as the price didn’t drop although the price of our rental was cheap anyways.

Like: Great selection of vehicles and good value.
Dislike: First rep tried to upsell an upgrade and goes onto insisting on a Chinese driver's license even though I had a voucher clearly stating that a US or Canadian driver's license is acceptable. He didn't make much effort to help and sent me to wait in line again at Customer Service counter, where the service rep was a lot more helpful and straighten out the issue by doing a simple check on the order comments.