I mistakenly thought my order included a GPS (it did not). I asked for a GPS, and they gave me one without explaining that it would incur an extra charge or the cost. I only found out that I was charged over $60 for the GPS when I checked my credit card statement after returning home.

Very satisfied

We arrived at the airport in the evening and found the car had issues. When we returned to the service desk to exchange the car, they said there were no cars of the same level available and asked us to come back the next day. We disagreed and after some negotiation, they finally gave us a replacement, which was quite good.

They required the car to be washed before returning it. It was a hassle as I had to find a car wash, and I didn’t know how to use the equipment. It wasted a lot of time and money.

Alamo's service is really efficient. The counter is right at the arrivals level of Billings Airport. The car we got was very clean. The mini SUV could easily carry four adults through the ups and downs of Yellowstone Park without any issues. The counter clerk was cool and very nice. The rental return process was convenient and quick; self-refueling was based on trust, which felt reassuring.