The staff were very helpful and provided a pleasant surprise by upgrading us to a new car. The car was in excellent condition, and the driving experience was great.

Very good

During the car return inspection, they said everything was fine and the deposit would be refunded the next day. As I frequently rent cars in Europe, I didn't think twice and left. Later, I was charged an additional amount of over two hundred pounds, and to this day, I don't understand why.

The AVIS pickup point at Manchester train station was terrible. Firstly, they switched my booked automatic car to a manual one. Additionally, they didn't accept the combination of a Chinese driver's license and its AVIS translation document at pickup. After a heated argument with the site manager, I barely managed to get a car, but it was still a manual. Given the circumstances, I had to accept it. The staff promised to check if there were automatic cars available at Edinburgh airport for a switch, but that didn't happen. When we reached the Glasgow AVIS station, we asked if they could check for automatic cars, and luckily, they contacted the Edinburgh airport station and there was a car available for switching. Overall, this rental experience was too troublesome... Upon checking reviews online, it turns out that the AVIS pickup point at Manchester train station is notoriously bad. We were too careless.