The car rental company was quite good. Although I didn't get the model I originally reserved, the car was still fine. I had a minor traffic incident, but the process for switching cars was very straightforward. Very satisfied.

The African-American lady managing the vehicles at the San Francisco airport had a biased attitude. She smiled at white customers but gave me, an Asian girl, a very old car without Bluetooth support. Feeling cheated, I requested a change and was then given a 2018 GMC. Additionally, I was forced to buy personal insurance, which they claimed was required by California law.

Not bad, the car was in great condition

They didn't aggressively push insurance and offered phone support during lunchtime.

This company neither surprised nor disappointed me. It was the most ordinary car rental experience. No free upgrade, no unusual requirements.