San Francisco - California Highway 1 - Los Angeles - Palm Springs - Las Vegas - Grand Canyon - Yello

Due to language barriers, I unknowingly signed a local insurance document. Customer service failed to resolve this issue, but eventually, an American friend helped contact the rental company and got the local charges canceled.

Not bad

The front desk staff had an excellent attitude, patiently answering our questions and bringing a warm, welcoming feel to our travel-weary selves. After picking up the car, we were pleasantly surprised to find multiple vehicles to choose from! We quickly chose an almost-new Volkswagen Tiguan with only 700+ miles driven! The car ran smoothly throughout our trip, leading to a very pleasant rental experience!

The service was pretty good. They tried to charge me an extra $350 for a one-way rental fee, but after showing my QEEQ order and explaining the situation, the fee was waived.

It felt like we were being upsold. They suggested an upgrade just by looking at the luggage and number of people without allowing us to see the original car to make the decision.