There was no queue when picking up the car, it was just us, but the process was slow because they had to check a lot of information. Returning the car was relatively faster. It's the third day since we returned home, and we haven't received the deposit back yet, which is a bit concerning.

It's great, convenient and fast, that's why I chose Europcar again

Quite good, they even offered a free upgrade.

The car was not properly cleaned - there was still trash in the bin on the rear seat found during pick up time.

Good - as per expectation

Like: Everything.