Very good, they drove the car to the parking lot. Vehicle condition was excellent.

Hertz and QEEQ did not coordinate well! QEEQ's pickup form did not allow me to get the car. After spending two and a half hours, Hertz saw we had elderly and children, so they gave us a car first and then coordinated with QEEQ. However, the car they gave us was not the Toyota I rented. Overall, very unsatisfied.

Friendly service attitude

Standard experience. The rental and return procedures should be simplified. Before renting, they didn’t fully inform me that the translation documents are not accepted by the Thai police. I got a fine.

Picking up the car in Bangkok was very convenient, but returning it at Chiang Mai Airport was confusing as I had to ask for directions twice to find the drop-off point at Gate 1. The return instructions could really use some improvement.