London- Oxford- Bath- Bristol- Cardiff- Birmingham- Liverpool- Glasgow- Edinburgh- York- Leeds- Shef

Staff were humorous and provided good service. The only downside was that adding an additional driver was too expensive at £15/day. There was a free shuttle to and from the airport, which was very convenient. The vehicle was in excellent condition.

Waited nearly an hour at Heathrow Airport due to the crowd; I got a manual car which I don't think matches the model I paid for.

Luxury sedan: Mercedes C Class automatic or similar model, but there was no similar model when I arrived. They tried to convince me to upgrade to a luxury model at a higher price, claiming that because I had rented from them before, I could get this higher-end model at a very good price. Additionally, I had purchased full insurance, but they claimed it was partial insurance (unsure what partial insurance means). Then they mentioned an excess of 2000 pounds, and when I asked more questions, they refused to check. I called the rental company's customer service, and an Indian-looking employee at the store spoke with the customer service representative for about 10 minutes. When I went over to ask further, they said the excess was now 250 pounds, which seemed like bargaining. I then called the customer service directly, and they said they would report to their supervisor. I decided to take the car for now.

Staff were brilliant

Like: Loved the car. Staff friendly and efficient