Actually, they seemed to intentionally make things difficult for Chinese travelers and deceive them about prices. The staff had a very bad attitude. Meanwhile, Western customers next to us were treated well. The main point is that we are not even Chinese, but the staff made a mistake and gave us extremely poor service. Very dissatisfied.

Very helpful at the desk .. although the insurance we bought online was explained as a waste of time . Won’t do that again .

My husband did the booking ..

Great car and highly recommended. Great service.

Great to select the car and arrange the booking

Wasn't the car we had booked but that's ok. The guy at the desk tried to pressure us into taking out the extra insurance. It seems their staff are trained to push for this as the lady next to him repeated the exact same speech to another customer. I treated the car as my own. Garaged it every night. When we took it back there was a scratch on a wheel cover. They took all my bond pending a damage investigation. It's wear and tear! I have rented cars for 15 years and have never had any sort of problem. Until I met these guys.

Easy booking system. Was great to use.

One of the counter staff was not that friendly, and tried to scare us into upgrading the insurance. Other than that, the rest of the staff was really nice and helpful.

Great to have everything consolidated into one platform.