Having great experience and very satisfied with the services provided

Great customer service by the lady who assisted us. She was very helpful and even offered a holder for the phone which we can use while driving.

Uneventful booking experience. Better if they can give more bonus points for SQ Krisflyer booking.

staff helpful and polite. easy to find pickup point at langkawi airport. the pickup and dropoff process were smooth. car condition ok. the only complaints are 1) that the car's braking gives noise, 2) the car check engine light comes on randomly throughout the 4 days rental (giving me a scare but samavest says no problem), 3) the biggest problem is the door central locking couldn't lock properly with the remote control. this is super inconvenient as i had to manually lock all doors (like ancient times) hundreds of times when i leave the vehicle. worst is the renter seems knew about this problem yet they don't go and fix the door central locking. finally 4) warning for future renters - this rental company does not have a Bezza, it is always a Saga from the start, so i am a bit unhappy with being tricked this way (they say "Bezza or similar car"). you should just say it is "almost certainly Saga or similar". i am unhappy because i knew the Saga had 0 airbags while Bezza has at least 2 airbags. i had wanted to avoid the Saga as i do not want to put myself and family in unnecessary risks but alas i got tricked and there i was driving a 0 airbags car for 4 days.

well done. website easy to use. easyrentcars.com also answered my queries by email. easy to download rental vouchers. rental policies are explained very clearly. 10/10 to easyrentcars.com for easy of use. will definitely come back. the only complaint is that the category of car i ordered is non-existent (perodua bezza or similar) - the rental company does not have a bezza, it is always a Saga from the start, so i am a bit unhappy with being tricked this way. you should just say it is Saga or similar. i am unhappy because i knew the Saga had 0 airbags while Bezza has at least 2 airbags. i had wanted to avoid the Saga as i do not want to put myself and family in unnecessary risks but alas i got tricked and there i was driving a 0 airbags car for 4 days. suggestion to easyrentacars.com: in this modern times, you should add a category called "Safety/Airbags".

The MPV is dated and not as expected or shown in the website. Wiper is worn out with a lot streaks. There are a lot of scratches around the car and the staff just asked to take a photo or video during collection. It is not practical if there is too many scratches around.

The van given does not have enough power with high fuel consumption and spoiled fuel meter. So, the staff has claimed that we had not pump any petrol but only refunded us the deposit after driving for 5 mins to the petrol station to ensure that the petrol has been filled to full tank and the fuel meter started to move.

We had an upgrade to a van which was good.

Like: Car was in excellent condition We got a call just as we touched down to inform car was waiting for us. Keep up the good service