The service was excellent, with no upselling.

Very good

The pick-up and drop-off process was very convenient, and the car was in good condition.

I booked a Jeep Grand Cherokee, but the parking lot didn’t have any and the other comparable models weren’t appealing. Even though I can accept other models of the same level, the selected one was the most attractive at the time of booking. Most SUVs don't have a luggage cover, so if you leave luggage in the car in outdoor parking for extended periods, the risk is higher in certain areas. The car rental companies I previously booked all provided a luggage cover.

The staff at Alamo did not push for insurance sales, and the procedures were handled very quickly and smoothly.