The process felt very efficient, and there were no unexpected charges. Excellent.

The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.

I rented a station wagon, but they only gave me a Ford Focus hatchback (see picture, it's not a station wagon and very small). They insisted this was the station wagon, which was completely unusable for four people. In the end, I had to pay to upgrade. This rental company is quite deceitful.

Very poor service from the rental location. They exploited the language barrier to add hidden charges, increasing the total cost deceptively. They even swapped my car for a small Opel SUV, which was totally unexpected.

Quite reliable, and the staff is very patient.