The service attitude of the African American female attendant was extremely unfriendly and poor. Is the United States a backward country? The service level is horrible.

The hall was very clean and tidy, and the staff were very professional.

Car pickup and return were very convenient

1. The airport shuttle vehicles are convenient and easy to identify, which is great for first-time visitors to the US. There are pickup points at every exit. 2. The pick-up and drop-off procedures are straightforward. Picking up the car took about 15 minutes due to some questions about options, but once done, we headed out to pick up the car and left. For drop-off, we drove to the inspection area. Although it was 8 PM and there were queues, there were many inspectors and the process was quick, with the inspection and receipt printed within 2 minutes. No further waiting was needed.

I rented from this company before and was never forced to buy extra insurance. This time, the staff insisted on it, and I couldn't get the car without buying the extra insurance.