Satisfied

There were huge queues when picking up the car, which took 5 hours. The first car had issues the next day as the key battery was dead. It took 6 hours to get a replacement, and the replacement car was of a lower grade. Basically, I paid for a high-grade car but got a low-grade one.

Very easy to find, take the subway from the airport. Very quick!

The optionson the mid size SUV were limited. There were 2 vehicles that fit the description in my opinion and neither had keys. The others were merely hatchbacks but according to Dollar were part of the same group. We complained and were given the next group up. Happy in the end.

I reserved my 3-week rental 6 months (!) ago. Arriving at 1am we with our 4 young kids had to wait over 1.5 hour in the cue at the counter. Only when picking up the car in the garage it turned out that my reserved class was not available. Having 4 kids and suitcases we need the LUX SUV class. The lady in the garage told me "come back tomorrow and we will see what can do..." I was not satisfied at all, but with 4 young kids needing sleep I decided to accept the VAN the gave me. The next day I returned and I was attended rude. The guy in the garage told me "to go to any another airport with a Dollar booth and maybe I would be lucky and get the car, otherwise I can't do anything". I did not accept and went up to the counter. A kind manager listened to me and promised me to arrange the requested car. After waiting another 2 hours I finally got the car I reserved 6 months earlier...…

Perfect