Booked through QEEQ platform, applied for a translation in advance, and bought full insurance. At the counter, they only charged a 1-dollar deposit. Reserved a Toyota Corolla, but it wasn't available at pickup. The staff casually pointed to a nearby Hyundai Venue, which was new, and there was no extra charge, so we took it. Full tank on pickup and return. Noticed a scratch on the right door at pickup, took photos according to the guidelines. Return was smooth with clear signage. Rented for 3 days to visit Banff; couldn't make it to Jasper due to the wildfire.

Very dissatisfied. Without informing me, a fee was suddenly charged after 3 days, claiming the fuel tank was not full, even though it was only one bar short. Charged over 170 CAD which is very unreasonable. Poor user experience. The car was not the one I selected; each car has a different price. I specifically wanted an American car but got a Korean one. How is the price difference calculated? Seems suspicious.

Due to airport issues, the car rental company was closed and had insufficient inventory. I didn't want to wait indefinitely without results. The SUV I reserved was unavailable, so I had to switch to a Kia Soul. They told me the price was the same, but it's obviously not! They didn't refund me the difference.

The company's service attitude is okay, but in Calgary, the counter staff tried to sell a bunch of extras, and if you didn't want them, their attitude immediately became unfriendly. This was not the case in Toronto. I hope QEEQ can improve this.

Yes, the car offered was almost a brand new car with only around 300km.