Pretty good experience. We rented the car around 7 AM with no queue. They handed us the keys and we had to find the car ourselves in the parking lot. You need to get familiar with the various controls like headlights, wipers, and audio system. Took us a while before we felt confident to drive. We booked a Benz A, but got an Opel Astra diesel version instead. The car had 6400 kilometers on it and came with adaptive headlights and a multimedia screen.
Paid for a Mercedes but got a Ford with 100,000 kilometers. Even though I clearly stated that I bought full insurance through Zuzuche, the counter added personal insurance and some 'other fees,' totaling an extra 471 euros. The counter didn't show the contract, just asked me to sign and said it would be emailed later, which turned out to be a trap! The next day, when I discovered it via email, Zuzuche said it had to be handled on my own, which I understand as they are just a platform with no authority. Since I signed it myself, they completely ignored my emails.
The service reservation phone number was unreachable; I don't understand why there was an error in the contract that restricted our self-drive to Germany only; Zuzuche should clearly state the precautions (e.g., payment methods and actual procedures are different, return signs...).
It was already very late when picking up the car, so we didn't inspect it carefully. I’ve always had good car conditions when renting in Germany before, never had issues. But after driving for a day, I found two severe cuts on the right front tire, likely from the previous driver hitting a curb. Obviously, the car condition wasn't checked at all before renting it out!
Rented at Munich Airport. It's very convenient to complete the procedures on the first floor of the airport center. The car was in good condition. Returning the car was also very easy. The return location had staff directing parking, and the check-in process was finished in two minutes without needing to go back to the counter. Overall, it was a very pleasant trip.
About QEEQ:10.0/10
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