Waited an hour to pick up the car. They had a Grand Cherokee but didn't let us use it. In the end, we got a Cherokee.

There was not a single Corolla available. The self-service kiosk had a Chinese language option but I wasn't allowed to use it, and instead I was directed to the manual counter where they insisted on selling me insurance. The agent kept saying 'unfortunately' when I refused. As an experienced driver, I was very careful and made it safely through Los Angeles, San Francisco, and Las Vegas without any incidents.

The rental store near Los Angeles Airport is a few kilometers from the airport. If there is no traffic, it takes just a few minutes to get there. We encountered peak traffic and it took us over ten minutes to get there. We arrived at 9 PM with over ten people in line, and it took about half an hour before it was our turn. The car rental process was completed in about ten minutes, with no upselling or hidden charges. You can choose between different brands within the same class when picking up the car in the parking lot. We opted for a Hyundai Santa Fe, which was larger than the originally booked RAV4. Returning the car was almost hassle-free; simply drive to the designated location, hand over the key, take the receipt, unload your luggage, and you're good to go. It was very convenient! Next time I am in the USA, I will definitely choose ALAMO for car rental again.

Extremely satisfied. We showed the order, driver's license, and credit card at the counter. After verification, they directed us to the parking lot to choose a car. There were 5 cars available, and we chose a JEEP that had only run for over 16,000 miles. The car was in great condition. Very satisfied.

Clearly selected a mid-to-large SUV on the website (more expensive) but was given the option of a compact city SUV (listed at a lower price) upon arrival in the US. The time spent waiting for and choosing the car was included in the rental period. Despite this, I managed to choose a newer car (with lower mileage), but ended up paying extra for a higher-grade vehicle and wasted 40 minutes waiting for it.