The pickup and return process was very efficient. It took 3 minutes to pick up the car and 2 minutes to return it.

Picking up the car was quite fast. The staff didn't push any hard sells, and the guide was friendly and very helpful.

The clerk forcibly insisted that we buy third-party insurance, claiming it was required by California law. I checked online and found no such law. The Asian clerk began to stall and refuse to complete the transaction. I mentioned that I had rented a car from this Alamo location five days ago with no such requirement, and the clerk became hesitant but still did not verify the law with a manager or provide us with any documentation. The whole incident was very unpleasant. I hope that in the future, Zuzuche improves their system to inform renters in advance about necessary insurance requirements at the rental location, preventing forced sales.

Initially, I rented a Cherokee, but when I arrived, they told me that model was unavailable and only had a Hyundai SUV. It felt like a huge letdown. Then they tried to persuade me to upgrade to a Dodge for an extra 3000 yuan, but I stood firm and refused to pay any extra. When I got to the garage, the person there gave me a Dodge, a free upgrade. There was no Hyundai, just a lone Dodge in the garage. You get it!

Had a free upgrade at the counter, which made the experience much better than expected.

Easy to use, single price upfront, price drop protector, excellent platform with speedy searches. I will be a returning customer.