Enterprise Frankfurt Airport Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Maria Felix

Germany

Reviewed: Sun, May 31, 2015

About Enterprise: 10.0 /10

The rental spot was quite small and hard to find. After arriving at Terminal 1, you need to take an elevator to the car rental area. The GOLF I initially wanted to rent wasn’t available, so they gave me a Renault instead, which was relatively new. The rental process went smoothly; they just checked my translated driver's license. Returning the car was equally hassle-free, even though I was an hour late, they didn't mind, and I just handed over the car without any issues. Also, when renting the car, the staff might try to sell you full insurance, but don’t worry about it as the QEEQ confirmation clearly showed I already bought full insurance, so no need to purchase it again. I can recommend buying full insurance directly from QEEQ; it's not expensive. Fuel prices are high in Europe, and the car I rented was diesel, costing over 30 Euros for half a tank.

About QEEQ: 10.0 /10

Enterprise

Frankfurt Airport(FRA)

Frankfurt

Germany

1 days rental

Relevant Reviews on Enterprise Frankfurt Airport

Beacher Leigh

Germany

1 days rental

Enterprise

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Mon, Feb 11, 2019

“Frankfurt City”

About Enterprise: 2.0 /10

1. The actual cost was almost twice the amount shown on the app. 2. Although the app already included basic insurance, the staff insisted on purchasing full insurance, which resulted in double coverage. Even after returning the car, I still haven't seen the insurance policy. What happens if something goes wrong? All the risk is on the customer. 3. I never saw the official rental contract, only a vehicle inspection checklist. 4. The app included the option to return the car at a different location, but the store still charged extra fees. 5. No itemized receipt was provided.

Alan Harry

Germany

1 days rental

Enterprise

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Fri, Mar 23, 2018

“Frankfurt - Nuremberg - Munich - Nuremberg - Frankfurt”

About Enterprise: 4.0 /10

In case of an emergency, most employees at Germany's Enterprise do not speak English, especially at the accident center and return points. They do not explain car swaps or charges. Without a German-speaking friend, it is almost impossible to resolve issues.

About QEEQ: 8.0 /10

Mick Flower

Germany

1 days rental

Enterprise

Frankfurt Airport(FRA)

Frankfurt

Germany

Reviewed: Sun, Mar 26, 2017

About Enterprise: 2.0 /10

The staff at the pickup location seemed quite clueless and added extra charges beyond what was on the order. The safety seat they provided was also very poor. After an accident, there was nobody at the counter to answer the phone, so I had to call the hotline number on the contract and then get transferred to the counter. Their hotline and counter staff had differing opinions on whether to call the police, and their final reimbursement response was inconsistent with what was on the contract.