The store is easy to find and the staff are friendly. The car was clean and satisfactory, but the provided vehicle did not match the reservation and there was no explanation for it.

Excellent service, very trustworthy.

At the counter, the staff had an indifferent attitude and didn't clearly explain the payment details. After receiving the vehicle, we found problems that made it unusable. When we went back to the counter, they replaced it with a Mercedes but didn't specify how much extra we would need to pay. There was no response from the rental company. Since our hotels were already booked, we reluctantly took the replacement car and quickly set off!

The rental company pre-installed snow tires, ensuring safety for crossing the Alps later.

The staff was friendly and only asked if I wanted additional insurance, with no hidden charges. The car had only 8000 kilometers on it, and I picked it up through a self-service process after completing the paperwork. When returning the car, the elderly staff just took the car and said I could leave, mentioning they would inspect it and contact the credit card holder if there were any issues. I wonder if there will be any charges? Haha, I didn't go back to the office to ask. Hopefully not, I drove very carefully. ^_^