New 3000 km KIA SUV, diesel, 7 liters per 100 km. The run-in period was alright. The pickup was tricky. I informed QEEQ's customer service about the details afterward. The pickup location should be TERMINAL 2 ARRIVAL, P29 parking lot. The guy waited there for a long time, and the shop's phone was unreachable. This wasn't CARO's fault. I hope QEEQ will write down this location clearly in the future to avoid customers waiting. During drop-off, the GPS directed us to the wrong place, and we were an hour late. The staff were great. Couldn't find the P29 entrance; too many one-way streets. Parked at P20 and found the staff there.
We had a car accident during our rental period, and because the car was damaged, we couldn't continue our journey. Caro sent a new car from Germany to a rural area in France, 1000 kilometers away, within a day. Their dedication is commendable. We were deeply moved and highly appreciate Caro's people-centric approach.
We also recognize that all the cars provided by this rental company are new Benz models, which is excellent!!!
The only downside is that the airport does not have a fixed pickup point, making it harder to find.
Overall quite satisfied, good value for money. The only inconvenience was that there was no office at the airport; we had to go to a designated location and then call the office to have them pick us up. This wasted a bit of time, as we waited for half an hour before getting a ride to the office. Picking up the car was smooth; they just checked my driver's license and charged an 800-euro deposit. Since we were heading to Eastern Europe, they gave us a Volvo V70 station wagon. Apart from being a bit dirty, the car was in great condition, relatively new, and the trunk comfortably fit four 28-inch suitcases. This car accompanied us throughout our 12-day journey, and we were very satisfied! Returning the car was also at the designated office. There is a gas station nearby where you can fill up the tank. Hand the keys to the staff, they do a quick check of the car, and then they had me sign to complete the process. We waited for about half an hour for the shuttle, and then got to the airport smoothly.
After arriving at Munich Airport, you need to call them to get picked up and taken to the rental office. The meeting point was a bit hard to find, which was somewhat troublesome. We inspected the car carefully during pickup and noticed many small scratches that were not previously recorded by the rental company. Not sure if it was due to staff negligence or if they simply didn't care. The car was good, a new diesel Opel with automatic transmission, equipped with an English GPS and smart control system that even alerted us to traffic jams ahead. The interior had no strange smells.
About QEEQ:8.0/10
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