The pickup and drop off process was quick and the staff were friendly. The man at the counter secretly added a road plus package to the contract, which cost me around 5 dollars more. Although the rental company had already notified me about such situations via text, I was tired after traveling for about 20 hours and didn't notice it at the time. I only realized when I saw that the contract didn't include the GPS. He confirmed with the garage that the car had GPS before adding it, and I specifically pointed out that I needed a Chinese GPS. However, when I picked up the car, it had an English GPS, which was quite tiring to deal with.