The staff at the rental location are very diligent; they took photos of the entire car both inside and out when I returned it.

The service was very good, smooth process, and the vehicle was in excellent condition.

The service was very attentive. I only waited about five minutes when signing the paperwork. The staff noticed I was Chinese, so they adjusted their Australian accent and speaking speed. They spoke very standard English, which made me very satisfied. The processing was smooth. When I went to the nearby parking lot to pick up the car, the staff there were Indian. Their service attitude was decent, around 70 out of 100, but they managed to maintain basic etiquette and service procedures. Just don't expect too much for a smoother service. Also, I have to complain about the parking lot for returning the car. When picking up the car it was on the 7th floor, and for the return, you had to drive to the 10th floor. The tricky part is the entrance on the 2nd floor; it's extremely narrow. I rented a Camry, and the width at the entrance was just barely 10 cm wider than the car itself, plus the entrance is at a turn in the middle level. I had nearly 10 years of driving experience in Beijing, so I consider myself quite experienced, but it still took me around 5 minutes to get through that entrance. The situation was worsened by two parked cars near the entrance that day. Just to emphasize, be very careful at this point! I saw a Chinese couple who got scratched at that entrance; they were discussing the issue with the Indian staff. So, really, be cautious!

Overall satisfied. Fuel is full, Toll Tag is stick to the front mirror, car perform like new, staff is nice & the office location is just walkable distance to our hotel. The only problem was the car's front mirror & side windows were dirty & hard to clean up with just tissues. Also the returned process is blazingly quick.

Overall recommended.