I had reserved a Volvo V40, but upon arrival, I was informed that it was unavailable and was offered a Ford instead. I assumed it would be a Ford Focus of the same grade, but after completing the paperwork and going to the parking lot, I discovered it was a smaller class car. Moreover, there were no staff members at the parking lot, and it was self-service pickup. This is clearly misleading and deceitful. If you don't have the specified model, you shouldn't charge for it. I felt very disappointed. I was carrying large luggage and didn't want to go back to discuss switching cars.

Scam company! They deducted over 500 euros claiming I didn’t provide a fuel receipt. Zuzuche made no effort to resolve the problem and kept asking for the fuel receipt even though credit card records were provided. I drove just 400 kilometers and refueled for 70 euros, so why deduct over 500 euros? Zuzuche's reason was that fuel and labor are expensive abroad. Ridiculous! It’s fraud against consumers!!! Check Zuzuche's contract; every clause says they’re not responsible. Rent directly from a car rental agency! Never use Hertz, never use Zuzuche! The intermediary always sides with the car rental agencies, ignoring consumer rights. I will defend my rights!

A big company is indeed different, the cars are very new and the service is good.

Very good

The process was quite fast, and the return was very smooth. Very good overall, although I booked a BMW or a Mercedes, but got a Volvo V60. I thought it was an S60 and agreed, but it turned out to be a V60. Although the car is quite long, it was still cramped for two adults and one child in the back seat. However, the car's features are really powerful, so I didn't pursue it further.