There was only one person handling the paperwork at the counter. They were very thorough, but increasing efficiency a bit would make it perfect.

We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.

Very good, convenient and simple. Just hand over the key when returning the car.

The staff were super nice and very patient. When picking up the car, they upgraded me from an X-Trail to a Pathfinder. The car was very new. When returning the car, it only took 5 seconds for them to glance at it and ask if the tank was full. They didn't inspect it thoroughly at all.

The store is good, just a short walk from the airport. However, I don't understand why I was forced to pay an additional 22 AUD per day at the counter, making it more expensive than the original price.