Convenient airport location; smooth communication

The staff member was very helpful and explained everything clearly. The process was very simple. As I had bought third-party insurance from QEEQ, they provided extra explanations. Overall, it was a good experience. I wanted a brightly colored car, but they didn't have one. They recommended upgrading to a small SUV for $5 a day, which was great.

Very good, convenient and simple. Just hand over the key when returning the car.

The car was in good condition, and the service was patient and thorough.

Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.