Small company, average service. Since I didn’t buy the car rental company’s insurance, a deposit of 1000 AUD was required, which was quite a bit of a rip-off. I recommend buying full insurance at the store with this company, it's even cheaper.

The company is great!

Helpful and easy to deal with. Car was very good value.

I needed to speak to customer services and they dealt with my query within a couple of minutes.

The pick up process is longer than expected, about 20 mins per customer plus line up time.

For a change, i have rented car from East Coast car rental for the first time. It all was very smooth. Price was excellent to be honest. Car was in very good shape with no problem. One important issue for me also was that hiring car from Sydney while driving out of Sydney finds me to use short segment of toll roads, and compared with some other companies, who overcharge admin fee to sort this out, EastCoast charges only 3 Aud plus fee for the use of toll road, which is far superior to some hefty fees charged by other companies. Also, service desk sorted my rental within just few minutes on arrival, and similarly the check off on departure was more than smooth, it took close to no time. So overall, very happy with my first experience.