The service was warm and attentive

There was no one at the airport counter; I had to go to the building opposite to pick up the car. The staff confirming the order was not very familiar with the business, so it took a bit long, but everything else was good.

Just hand over the printed pickup form to the staff, it's very convenient. The car rental company's parking lot is clearly marked and easy to find. For returning the car, just drive it to the designated parking lot and you can leave. I booked an economy car but got a Ford Focus instead. It's bigger but not fuel-efficient.

The counter staff was very nice, and the instructions were very clear.

I’ve used Thrifty before. They do a fantastic job. The staff were all super friendly. Next time I’m in Melbourne I’ll be sure to rent with them again.

I’ve used ERC all over the world, and will continue to do so. Just a superbly easy to use app.