Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Rupert Hansom

Germany

Reviewed: Mon, Nov 10, 2014

About Hertz: 10.0 /10

The trip was full of unexpected events! To summarize, we had a minor accident during the journey. We called Hertz's international emergency assistance, and the German customer service patiently handled all my silly questions and helped us find a nearby replacement vehicle. Thanks to them, our trip was saved. 5 stars!

About QEEQ: 10.0 /10

1 days rental

Relevant Reviews on Hertz MUNICH AIRPORT

Curitis Steele

Germany

1 days rental

Reviewed: Wed, Jan 1, 2020

“Across Western Germany by Car: Disappointed with Local Attitudes”

About Hertz: 2.0 /10

This is outright fraud. At Munich Airport, they said there’s no extra insurance, only a pre-authorization—it’s just a blatant scam. Do we have to record everything everywhere we go? Germany is full of discrimination!

About QEEQ: 10.0 /10

Winfred Bill

Germany

1 days rental

Reviewed: Thu, Jul 12, 2018

About Hertz: 6.0 /10

They provide many customer service representatives, making the location easier to find.

Zachary Congreve

Germany

1 days rental

Reviewed: Mon, Aug 20, 2018

“Germany-Switzerland-Italy-France”

About Hertz: 2.0 /10

Scam

Yvette Haydn

Germany

1 days rental

Reviewed: Fri, Aug 17, 2018

About Hertz: 2.0 /10

Scam company! They deducted over 500 euros claiming I didn’t provide a fuel receipt. Zuzuche made no effort to resolve the problem and kept asking for the fuel receipt even though credit card records were provided. I drove just 400 kilometers and refueled for 70 euros, so why deduct over 500 euros? Zuzuche's reason was that fuel and labor are expensive abroad. Ridiculous! It’s fraud against consumers!!! Check Zuzuche's contract; every clause says they’re not responsible. Rent directly from a car rental agency! Never use Hertz, never use Zuzuche! The intermediary always sides with the car rental agencies, ignoring consumer rights. I will defend my rights!