Service was excellent and friendly. Very quick and efficient paperwork.

The cost of the GPS is too high.

Extremely unreliable rental company. I chose their Mondeo wagon from Zuzuche because it was cheap. When picking up the car, the staff gave me a rental contract to sign three times, one of which was a clause stating that if I received any traffic fines during the rental period, they would charge an additional £84. This was not mentioned when booking online, but I was made to sign it at pick-up. Although I was displeased, I had no choice but to comply. As expected, shortly after returning home, I received a bank charge of over 800 yuan. The rental company emailed me saying I had a traffic fine in Bath, instructing me to pay it on the Bath traffic department website. It was difficult to access the site (blocked in China), but when I finally did, it had photos and videos of the alleged violation. I saw a no-entry sign and turned away (the video deceptively cut out the part where I turned away). I filed an appeal on this site, requesting a review of the video in its entirety. Two days later, the Bath traffic department canceled the fine. However, GREEN MOTION informed me they would not refund the £84 charge and suggested I reclaim it from the issuing department! Because of a UK department's mistake, I'm being penalized by this rental company. Outrageous! I logically raised a dispute with them, and it's been sixteen days without any response. In two words: GREEN MOTION is a scam! I recommend Zuzuche to delist this company for blatantly exploiting Chinese customers.

Few staff members, resulting in long wait times. I was recommended to buy additional insurance at the store, but the benefits were not well-explained. I decided to purchase it to avoid any unforeseen issues. The car was in great condition, fully functional, powerful, a new model, and equipped with GPS.

The store is at the Holiday Inn Heathrow Airport. They switched the car I originally booked and wanted to charge an upgrade fee. This feels like a rip-off, very unpleasant experience. I will not rent from this company again.