It started off well, but the communication became poor later on. The staff's attitude was okay during pickup, but the guy's attitude during return was terrible. No one attended to you at the counter, which is hard to believe considering this is the service standard in the UK.
This is my second time using their service. They have three to five staff members, all very busy, but the efficiency is quite good.
Initially, they told me I could upgrade the car for 10 pounds off today ----- I firmly declined!
Then they recommended additional insurance, 'No thanks.'
I booked a Hyundai i20, but they gave me a Honda JAZZ instead (honestly, I hope this isn't the upgraded car they wanted to offer).
Inspecting the car, the staff was very familiar with it and quickly pointed out the existing damages, some of which I hadn't even noticed.
The store is at the Holiday Inn Heathrow Airport. They switched the car I originally booked and wanted to charge an upgrade fee. This feels like a rip-off, very unpleasant experience. I will not rent from this company again.
About QEEQ:10.0/10
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