Convenient, quick, courteous. The staff specifically reminded us about driving tips.

Booked a Prado well in advance, but they provided a Highlander instead. Even though it was a downgrade, they didn't refund the cost difference. We agreed I could return the car with an empty tank, but I returned it with half a tank of fuel left. Not only did they not refund me, but they also charged me for the remaining fuel.

Professional and Clean

No need to queue, plenty of cars, and you can pick up the car even before the scheduled time.

Car was neat and clean. It did meet the expecations.

A call to customer before pickup to guide would have been great.