The staff did not make notes on the damaged areas and assured that there were no issues. When returning the car at a different location, they did not communicate with their local colleagues in a timely manner and blamed us for the damages. They did not provide a proper response! Additionally, the car was very old and frequently indicated engine overheating on the highway, requiring maintenance!
Since it's a small company without a storefront, there was no queue. I received one-on-one dedicated service. The only minor issue was a discussion over currency conversion fees when paying, but everything else was satisfactory.
The company did not confirm my order, causing eight of us to wait at the airport for over eight hours. We left the airport at 6 AM and only got the car around 2 PM. It directly disrupted our itinerary; we missed our hotel reservation and lost 150 euros.
There was no office at all. On the pickup day, I searched half a day at the airport and found no one. Eventually, I found someone who quickly handed over the car at the underground parking lot. Returning the car was equally troublesome, as I had to wait in the parking lot for someone to come as agreed. Completely unacceptable.
Picked up the car myself, returned it to the airport myself, no service at all, had to take the subway back to my accommodation!
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