The attitude was mediocre. Our main complaint is that we booked a 4WD Volkswagen Tiguan, but when we were at the counter, we were not informed that this model was unavailable. Instead, at the pickup point, we were given a different car with a much smaller trunk (the Tiguan can hold 3 large and 2 small pieces of luggage). However, they offered a similar car, the Hyundai IX35, which can hold 3 large and 3 small pieces of luggage, but only if we paid an upgrade fee of 15 pounds per day. Moreover, there was no receipt; we paid cash and only saw 'UP' added on our agreement. We suspect that they had the Tiguan but didn’t give it to us so they could charge the upgrade fee, and that the 135 pounds we paid was pocketed by the staff (no receipt or invoice was provided). Our complaints are: 1. The Honda SUV provided is a similar car to the Tiguan, so there should be no upgrade fee according to the rental agreement; 2. We were not given a receipt or invoice for the charge; 3. Only cash payment was accepted. We demand the return of the 135 pounds charged. We reserve the right to further complaints. We hope the rental company will: 1. Address the issue with the rental provider and recover the 135 pounds; 2. Cease cooperation with this provider to prevent other customers from being scammed.