The order page said there was Chinese customer service, but there wasn't. Also, the insurance is too expensive. A three-day car rental costs over 1,600 baht, but the insurance alone costs over 1,000 baht. Altogether, it's over 2,000 baht. I didn't want to buy the insurance because it's too expensive, but since there was no Chinese customer service, communication was difficult, so I just went with it.

Very convenient and easy. You can pick up the car without leaving the airport, and returning the car is also very convenient.

Affordable price

The car was clean and new (with a bit external scratches which was ok). We waited at pick up for a bit long time since there were other customers and it seem like their staffs were busy. but overall they were very helpful.

Easy to use, reliable. I was a bit unsure since the price was super cheap and I was like "what if we can't get the car when we got there?" but everything was smooth.

The time taken to pick up the car was a hassle. Too many forms need to be filled and submitted.