Pickup and return were mostly smooth. However, after completing the paperwork at the counter, there was no one in the garage to inspect the car, and it took over half an hour to find someone. The car was in good condition with 2100M without any issues.
The deposit was not pre-authorized; instead, 1000 euros was directly charged from my credit card, causing a loss of 1000 RMB due to exchange rate differences.
Overall, I am satisfied with the vehicle. Although I booked a Ford model, I received a Volkswagen POLO 1.4 instead. The car was nearly new (less than 30,000 km) and performed well for city driving and occasional uncomplicated mountain roads for two people. However, the staff at the pickup point were not very patient or friendly. Make sure to thoroughly check the car for any scratches and get them acknowledged on the pickup form. This time I noticed some scratches and had the staff sign to confirm. Additionally, there were very few staff members when returning the car, so I had to find someone myself, which could be improved. If vehicle options and prices are similar, I might reconsider choosing this company in the future.
I arrived in Munich at 5:30 AM and followed the signs to the car rental company. However, I learned they don't open until 6 AM. After they opened, I was ready to pick up the car, but the staff apologized and said they couldn't find the keys at the moment, so I had to wait. I had reserved an automatic car, but the rental staff asked if I could drive a manual and upgraded me to a BMW 116i. Since I had a meeting at 9 AM, I opted for the manual. Overall, the car was in great condition and it was very good.
Counter staff was very unfriendly and we had to ask for every piece of information!!
About QEEQ:10.0/10
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