The experience was good overall, except for the order issue. The first booking had no car available and they didn't inform me, which wasted nearly an hour. This second booking was fine.
Although the model was different from what we initially confirmed, it was still in the same category. The car was in good condition and the service was quick. Thumbs up!
However, during settlement, the fees were overcharged, whether intentionally or unintentionally, but we corrected it upon review.
We were very satisfied with this overseas car rental experience. We came across Budget car rental online by chance while planning a family trip to Thailand. We were worried about transportation in Chiang Mai because my parents are elderly and walking or riding bicycles or motorcycles would not be suitable. Renting a car seemed like a good idea, providing freedom and catering to my family's needs. I called for detailed consultation and prepared the necessary documents. On the day of the rental, we went to the airport to pick up the car. The process was quick and smooth, and the staff were very friendly. Adapting to driving on the left with a right-hand drive was faster than I expected. We even drove to Pai on mountain roads the same day, and both the road and car conditions were excellent. On the return day, I was worried that the car inspection might be slow and cause us to miss our flight, but it went surprisingly fast. Overall, everything went smoothly. Thanks to Budget.
Counter staff were very thorough and helpful. Location of counter was easy to find and car was waiting nearby. Car was relatively high mileage (20k kms) but clean and performed well. Return process was very helpful and efficient
About QEEQ:10.0/10
Platform was good and easy to use
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