Paid but received poor service

I always use this service; it's economical.

The pick-up address was incorrect, and the location found on Google Maps was not accurate. It was very difficult to get through on the phone, and when I finally did, the receptionist's English was not very good and was not clear. The process was quite slow, taking almost an hour to get the car. They also didn't mention that you need to call before returning the car. Overall, it was still a great value.

The service was exceptionally attentive, and their English was good, everything went smoothly!

Counter staff were very thorough and helpful. Location of counter was easy to find and car was waiting nearby. Car was relatively high mileage (20k kms) but clean and performed well. Return process was very helpful and efficient

Platform was good and easy to use