Very high overall satisfaction. Since it's a self-service pick-up, it saved us from dealing with store staff, and we didn't need to argue about insurance fees. The car was in good condition with a wide selection available, even during the peak season when we rented. Kudos to them.

The hall was very clean and tidy, and the staff were very professional.

Overall, the evaluation is quite good and satisfactory, although there was noticeable upselling of insurance by the staff during car pickup.

Used the self-service, very convenient. The entire process was in Chinese, and there was no upselling. Just take the car by yourself, very convenient. When returning the car, the young man handled the procedures very quickly, and then at 11:30 PM, he even drove us back to the hotel. There were two of us, so we voluntarily gave a $4 tip as a thank you.

They deceived us by claiming the compact car couldn't fit two pieces of luggage, and forced us to upgrade at triple the price.