Very satisfied

It's okay

The staff was very experienced. I was worried about communication issues with AVIS regarding price and insurance. In the end, the staff simply told us that if we had purchased insurance, we might need to pay upfront and then claim back from the insurance company. This appears to be the process for buying QEEQ insurance. However, we explained that we bought the car rental company's insurance. He quickly checked using the phone number and confirmed we had insurance. The car pickup and drop-off were very convenient. We used the self-service drop-off and received the final bill promptly. So far, we are very satisfied. Having a car made traveling around England much easier.

The pick-up point is inside a hotel, with no AVIS signs on the exterior. It took asking several people to find the rental counter tucked away in a small room. They did not explain how long after the scheduled return time we would be charged a fee. We returned the car one and a half hours late and were informed that there is a half-hour grace period.

The service attitude was very good.