Waited in line for 2 hours.

After discovering the extra charges, I went to the counter to discuss, but there was a long queue and the staff had a very indifferent attitude.

It was already very late when picking up the car, so we didn't inspect it carefully. I’ve always had good car conditions when renting in Germany before, never had issues. But after driving for a day, I found two severe cuts on the right front tire, likely from the previous driver hitting a curb. Obviously, the car condition wasn't checked at all before renting it out!

This rental location is clearly more popular than a few other brands, so there was a long wait to pick up the car. The staff were very friendly and explained every step and precaution clearly.

The car rental location at Munich Airport was easy to find, and the staff were professional. There was no upselling, and I even got a free upgrade on the car model, which left a good impression. The drop-off location near Munich Central Station was less impressive, mainly because there was no staff present during business hours. The office was locked, so I had to use the self-service option, which delayed me for nearly an hour while communicating with QEEQ customer service to find a parking spot.